Services

Our staff of consultants represent some of the most talented in the industry. Bringing an average of 15 years experience to your project, we are able to provide services such as:

 

Project Management

Our PMP® certified Project Managers can provide services customized to any level and degree. From as basic a level as project plan review and managing the implementation, to as comprehensive a level as SOW and RFP preparation, project plan development, milestone delivery and responsibility and full project lifecycle management.

 

RCDD Design and Planning

Our on-staff RCDD® (Registered Communications Distribution Designer) can prepare or review telecommunication design plans, create structured cabling layouts, or review your design for EIA/TIA standards compliance.

We can work directly with you and your architect to create a scalable structured cabling design, and we’re well positioned to provide a full range of services in this area.  Not familiar with what an RCDD is? Click here to find out more.

 

WLAN Design and Analysis

WLAN (Wireless LAN) has emerged from a ‘nice to have’ part of a business IT network, to an integral part of your IT infrastructure.  The only way to determine that your technology is deployed properly is by conducting an extensive Wireless LAN coverage survey.  Surveys of this type are performed using the latest state-of-the-art software, generating a color-coded heat map, which will indicate coverage gaps and other relevant factors that can be affecting your WLAN and your users.

If you are considering deploying a Wireless network in your office, our on-staff specialist will work with your architect or contractor, to assure the WLAN is laid out properly, the Access Points are located accurately, and the coverage you need is delivered in the final product.

 

Voice & Data Communications Analysis

We can provide independent pre-sale needs assessment, designed to document your current systems usage and determine how best to maximize your future communications needs.  We can provide your equipment vendor with detailed station evaluation to insure you are getting the products that fit into your business requirements.

Post-sale support is also available, and includes station design  to specify the appropriate equipment and feature selection designed to meet the needs of your telecommunications users.  We can provide database design to system engineers for programming,  detailed design of call flows and call handlers for Auto Attendants, and can deliver customized end-user system training.

 

End-User & System Administrator Training

Our staff of experienced trainers can provide detailed individual or group training, tailored to meet the specific features and equipment in your system. Typically, this allows you to maximize ROI on your new or existing technology.

 

Cutover Support – 1st Day in Service

Our typical implementation support for end-users following a communications system conversion or installation, provides a high level of expertise and support for your team.  Support can include “walk around” support for end-users requiring additional coaching on new services as well as providing additional support for the conversion help desk.

 

Daily Help desk Support

To provide temporary or long-term staffing and support to control moves, adds and changes as well as fulfill daily customer requests.

 

Audit & Billing Services

A comprehensive system audit can be conducted to reclaim existing facilities and services that are not being utilized. The typical result of an audit of this type, is a positive affect on your company’s bottom line by recovering unused assets and eliminating waste in your operating budget.

 

Auto-Attendant/Call Center Recordings

Our team can professionally record new announcements or assist your team in recording and maintaining your existing prompts in auto attendant and call center environments.